How to pause recurring memberships or subscriptions?

You can pause a client's recurring membership from their profile when they need a break. CoreBookings stops Stripe billing collection while the membership is paused, then you (or they, via support) resume it when they are ready. This is for client memberships, not your studio's CoreBookings plan under Account & Billing.

Short answer #

1. Open Clients and find the client.
2. Open their profile.
3. In Active Passes, find the membership (blue Membership badge).
4. Click Pause.
5. When they return, click Resume on the same pass.

Pause vs cancel #

• Pause — temporarily stops automatic charges. The membership stays on the client and can be resumed.
• Cancel at period end / Cancel now — ends the membership (from the … menu on the pass). Use cancel when they are leaving, not taking a short break.

See How do I cancel a client's recurring membership? for cancel steps.

Pause a membership #

Where: Clients → open the client → Active Passes

1. Go to Clients.
2. Search by name (or use the client search in the header).
3. Open the client profile.
4. Find the recurring membership under Active Passes. It shows a Membership badge and usually Renews with the billing interval (Weekly, Fortnightly, or Monthly).
5. Click Pause.

There is no resume-date popup. Pausing takes effect immediately and stays paused until someone clicks Resume.

What happens while paused #

• The pass shows No billing while paused instead of the renews line.
• Stripe stops collecting membership charges while paused.
• The client typically cannot book classes using that paused membership until it is resumed.
• CoreBookings may email the client about the pause.
• The membership remains listed under Active Passes so you can resume it later.

Resume the membership #

1. Open the same client profile.
2. In Active Passes, find the paused membership.
3. Click Resume.

Billing collection starts again through Stripe. The client can use the membership for bookings once it is active again.

Related help #

• How do I set up recurring payments or membership passes?
• How do I cancel a client's recurring membership?
• Does recurring or membership payments stop automatically after the number of days specified in the pass set-up?
• What to do when client subscription payment failed or Stripe API error emails arrive